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English Language Lab is committed to ensuring equal access for people with disabilities. As such, accessibility of the Web is of critical importance to people with disabilities around the world, including people with auditory, cognitive, physical, neurological, and visual disabilities, and is likewise important to those with accessibility needs due to aging.

Providing accessible web content can also benefit people who do not have disabilities but who are experiencing situational barriers. For instance, when accessing the Web from devices with small screens or in low bandwidth situations, or when experiencing barriers due to language or literacy levels, accessibility solutions can also support improved access.

Policy Statement

All new and redesigned web content published after the effective date of this policy by English Language Lab, both for public and internal websites and services, will conform to WCAG 2.0 Level AA success criteria.

All existing web content published prior to the effective date of this policy will either be archived or modified to conform to WCAG 2.0 Level AA success criteria. Web content hosted on English Language Lab public websites will be addressed no later than August, 2019. Web content hosted on internal websites will be addressed no later than September, 2019.

All internal content management systems (CMS) and the web content authoring tools will conform to ATAG Level AA success criteria by January, 2020. Where websites, services, or applications provide users with the opportunity to generate content, the interfaces provided will conform to ATAG Level AA.


The responsibility for the support and implementation of this policy has been split into two functional areas.

Accessibility Coordinator:

  1. Consolidate annual status reports for presentation to the board at annual review meetings.
  2. Prepare and provide accessibility training and guidance
  3. Promote web accessibility awareness internally
  4. Respond to user inquiries related to web accessibility
  5. Organize on-going assessment of the accessibility of websites, content, services and applications identified as in scope.

Information Technology Division

  1. Choose and implement tools that conform to this policy
  2. Provide tools to support in automated accessibility checking
  3. Remedy identified accessibility barriers related to supported technology and applications


Web content that has been archived is not subject to the standards referenced in this policy. Should there be a specific request for access to the archived content by any individual with a disability, that content will be made available in a suitable format within 10 business days. Where it is not technically possible to make the content available, a suitable alternative should be agreed upon with the individual. The department or team responsible for the creation of the content is responsible for making it accessible.


This policy applies to all web content developed by or for English Language Lab and should be referenced within any contract of services or statements of work for web content, websites, services, or applications. Any such contract or statement of work must include a provision for an independent statement of conformance stating that the work meets the required standard. This should form part of the deliverable approval process.

Syndicated Content

Elements of English Language Lab website might include web content syndicated from other providers. For example, a social media stream. When considering a syndication service for inclusion in any English Language Lab website, any service review should include an evaluation of the accessibility of the service. Such evaluations must form a part of the service selection criteria.

Where a service is selected with known accessibility issues, English Language Lab will develop or procure a solution that ensures the content delivered via English Language Lab websites meets policy standards.


Each department with responsibility for web content, websites, services, or applications must submit an annual status report to the Accessibility Coordinator. The status report will summarize the efforts and progress towards the aims defined by this policy.

Policy Review

This policy shall be reviewed at least once a year by the Accessibility Coordinator. The review should include input from the Information Technology and Human Resources divisions.


Accessibility Coordinator:


W3C WCAG 2.0:
W3C ATAG 2.0:
W3C UAAG 2.0:


Authoring Tool: Includes WYSIWYG web page editing tools, content management tools, development tool for portlet, scripts, or applications, non-text media (e.g. video, audio, images) editing tools, social media content authoring tools (e.g. blogs, wiki, social networks)

Authoring Tool Accessibility Guidelines (ATAG): Accessibility requirements for web authoring tools, including software and services that are used to produce web content, for example HTML editors, content management systems (CMS), or online forums. ATAG guidelines outline both how to make the tools accessible and also how the tools can be built to help create more accessible content

Internal Website: Website developed or procured to meet an internal English Language Lab business need, such as student and faculty communication. Access to such sites is only available to English Language Lab students, faculty and staff.

Public Website: Website developed or procured to support or inform English Language Lab public and prospective community.

User Agent: Includes browsers, media players and applications that render web content

User Agent Accessibility Guidelines (UAAG): Accessibility requirements for web browsers, media players, and some assistive technologies that process and present web content to users.

Web Content: Includes electronic documents, websites, services, and applications delivered via the web.

Web Content Accessibility Guidelines (WCAG) 2.0: Accessibility requirements for web content, including text, images, audio-visual materials, and code used for structure, style, and interactions.

Website: Includes websites, services, and applications create using Open Web Platform technologies. Note this includes web applications developed solely for mobile platform delivery.

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Cookie Policy

Cookie Policy for English Language Lab

This is the Cookie Policy for English Language Lab, accessible from

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Generator of GDPR Cookies Policy Template and the GDPR Cookies Policy Template based on the Privacy Policy Generator from TermsFeed.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

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Terms and Conditions

Your privacy is important to us. It is English Language Lab’s policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 5 May 2019.

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Privacy Policy

Privacy Policy for English Language Lab

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at

At we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by and how we use it.

Log Files
Like many other Web sites, makes use of log files. These files merely logs visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’s analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons uses cookies to store information about visitors’ preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors’ browser type or other information that the visitor sends via their browser.
DoubleClick DART Cookie

→ Google, as a third party vendor, uses cookies to serve ads on
→ Google’s use of the DART cookie enables it to serve ads to our site’s visitors based upon their visit to and other sites on the Internet.
→ Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL –
Our Advertising Partners

Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include …….


While each of these advertising partners has their own Privacy Policy for their site, an updated and hyperlinked resource is maintained here: Privacy Policies.
You may consult this listing to find the privacy policy for each of the advertising partners of

These third-party ad servers or ad networks use technology in their respective advertisements and links that appear on and which are sent directly to your browser. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by our site’s third-party ad networks to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on the site. has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites. You may find a comprehensive listing of these privacy policies and their links here: Privacy Policy Links.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. The does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.

Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.

By using our website, you hereby consent to our privacy policy and agree to its terms.
Privacy Policy Online Approved Site

This Privacy Policy was last updated on: Sunday, May 5th, 2019.
Should we update, amend or make any changes to our privacy policy, those changes will be posted here.